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Frequently Asked Questions

If you don't find any question of your interest, please, you are always welcome to contact support.

What is the difference between Brands and Generics? Why do people prefer Generics?
Generics are usually priced up to 80 percent less than equivalent brand-name versions. Why? Because brand-name drugs invest large amounts of money to advertise and persuade you to buy their product, Because generic manufacturers spend less on advertising and product development and because generic versions of the same medication create competition and competition can drive prices down (Source: US Food and Drug Administration).

Why are generic drugs cheaper than brand name ones?
They're less expensive because of the patent system. When they are first introduced, most new drugs are patent-protected by the government for 17 years. During that time, other companies can't sell the drug. This allows the company that developed the drug to market it exclusively and make back the research money that was spent to develop it. When the patent runs out, drug companies can apply to the Food and Drug Administration to sell generic versions of the drug. And because they don't have to worry about investment costs, the competing companies can often sell the drug for 50 percent to 80 percent less than the cost of the brand name.

What is the quality of generic drugs?
To be considered "bio equivalent / therapeutically equivalent" to its brand name counterpart, a generic drug must have the identical active chemical compounds as well as the quantity and speed of absorption of its active ingredients into the bloodstream. Sometimes the generic version of a drug may differ in color or shape from its brand name counterpart - these differences have no effect on the medical action of the drug and are for commercial or patent reasons only. The quality of generic drugs and brand-name drugs are the same. Both have to meet the same rigorous requirements.

Are Generic Drugs as Safe as Brand-Name Drugs?
These generics have been used billions of times by millions of patients, demonstrating again that Name-Brand and generic name drug have the same effect in the body.

What are the manufacturing standards for generic drugs?
The manufacturing facilities of all pharmaceutical companies, whether they are the makers of brand name or generic drugs, must pass stringent and regular inspections by the relevant authorities. There is no difference between the manufacturing standards set for generic pharmaceutical companies and those set for brand name pharmaceutical companies. Many companies that produce brand name drugs also make drugs sold under generic labels and vice versa.

How can I make an order? Can I do it by phone?
We don’t take orders by phone. According to our security privacy all the credit cards information must be typed by a customer only. That is why all the orders must be made directly via our official website.

What forms of payment do you accept?
At this moment we accept Visa, Visa Debit, Master Card and payments via bank account. We don't accept other forms of payments, such as Paypal or Western Union.

How do I make a payment via bank transfer?
Bank payment is done through a bank/wire transfer. If you choose "Payment via bank transfer", the system will give you the details of our bank account on the last page of the order form. You need to write down those details. Afterwards, you need to send the payment for the order to our account. You can do this through your online banking system, or with the help of an operator of your bank. So the bank payment is not done on our website.

How much do you charge for a doctor's consultation to write a prescription?
There is no doctor’s consultation charge! Our doctor reviews your orders for free.

Why can't I order more than 1 medication at once?
To minimize out customer’s costs, we do cooperate with different suppliers, who have different sending options. That is why we may ship orders separate. Important is that if you make several orders within 24 hours, you pay for one delivery only, but in such cases we do not sum up medications costs for your next free delivery.

When do I get my order?
When the payment is confirmed by the bank, your order status transforms to “Pending”. Once the doctor approves your prescription, your order becomes “Approved”. All the orders are shipped within 1–2 business days. You should allow 5 – 9 days excl. weekends for a Fast shipping (express mail) and 12 – 16 days excl. weekends for a Standard shipping (regular mail). We do not have next day delivery.

How can I track the number of my order?
The orders sent via Regular Air Mail are not tracked, they have only the reference number, which doesn’t allow to trace the package. The orders sent via Fast Mail Service have tracking numbers and you may trace your shipment steps online from your personal space (you must be logged in).

How will the package arrive? Will people be able to tell its contents?
All packages are shipped in plain packaging to protect your privacy. And we do not mention any costs on the package as well.

How do I get a discount?
Once you have ordered with our website and the order status transformed to “Shipped”, you get 20% free bonus pills for all your next orders.

What should I do if I don't receive my order on time?
This kind of problem is relevant only if the package stocks at the custom house of your country. In this extra situation it is advised to contact support via message to support service. We always care about our consumer’s privacy and would reship the order immediately within 2 business days with no additional payment.

I've made an order, but didn't get any confirmation, why is that?
We always confirm our customers about their order status changes via email, but some emails could be failed because of the customer’s anti-spam security. In such cases, you need to pass the authorization process via our website and see the status of your order in your private zone. If there is still a problem with confirmation, support is open for any of your questions.

I have placed the order but the processor declined my payment, my credit card works perfect, what is the matter?
All the money transactions are made directly through your bank system. If your credit card is not accepted you have to call your bank and ask the reason for this decline.

I have made an order but changed my mind; can I get my money back?
Yes. You have to contact support to refund your payment.

Can you ship to my country?
We ship almost to all over the world, where aviation mail can be delivered. There are many countries we ship to, so we don't include the list here. Please try to make an order and the system will show you if we ship to your country or not.

Will you accept my insurance?
We are unable to process a claim directly with your insurance company.

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