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Shipping Policy



Common Policies
  • Most of our meds are shipped from our India facility and generally take about 16-21 business days to be received from the moment the order is shipped.
  • We do not process orders on Weekends and Holidays (North American and India).
  • Please allow 48 hours for processing before order ships (weekends and holidays excluded).
  • If extra identification is required to process you order, please calculate arrival time starting 24 hours after information has been successfully received by our billing department.
  • If billing information or shipping addresses are incomplete, calculate arrival time starting 24 hours from the time the correct information has been supplied to our billing department.
  • Orders with more than 400 pills (depending on size and weight) will be sent in multiple shipments and they may not arrive the same day.
  • If billing and shipping address are different we will ask for further identification and email will be sent with instructions.
  • We do not ship to Canada or other high risk countries. Full list of countries is available at checkout step.
  • When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Especially customs can be overloaded due to a high amount of correspondence on Christmas Holidays, New Years days, in the end and in the beginning of the each month.
  • We FULLY guarantee delivery result to these countries: United States, United Kingdom (Great Britain), France, Australia, , Russia Federation, Singapore, China, Taiwan, Hong Kong, Japan, Thailand, Indonesia, Philippines.
  • We PARTIALLY guarantee delivery result to these countries: New Zealand, Romania, Poland, Switzerland
  • We CAN partially guarantee delivery result to these countries: Spain, Hungary, Turkey, Latvia, Greece, Brazil (tracking is not available to these countries)
  • We DO NOT guarantee delivery result to Countries other than countries listed above.
  • We reserve the right to ship out the medications based on their availability and will use our discretion to choose between our certified suppliers
Reshipping Policies
  • If your order does not arrive within 22 business days (with Express Shipping) or 35 business days (with Standard Shipping) from the moment the order was sent, we will reship the order without any extra cost, as long as the address provided was correct. You must contact us if you do not receive your package within 45 days from the date of purchase. We will not reship orders older than 45 days.
  • If your order contain more than amount of pills allowed by your country customs, we will only reship the order with the number of pills allowed by your country customs.
    • Aruba: Prescription drugs should be no more than 3 months' supply. Non-prescription drugs should be limited to 5 pieces of each item.
    • Austria: Medicines intended for personal use are permitted only under an import license. Product should be shipped consigned to a pharmacy. Prescription drugs should be no more than 3 months' supply. Non-prescription drugs should be limited to 5 pieces of each item. Prescription is required.
    • Belgium: Prescription drugs should be no more than 3 months' supply. Non-prescription drugs should be limited to 5 pieces of each item. Prohibited items: Melatonin, Viagra shipments to private individuals intended for personal use do not require import license provided value does not exceed 15,000 belgian francs (approximately US$430.00)
    • Czech Republic: Medicines for personal use are admitted provided the addressee has a medical certificate. Prescription drugs should be no more than 3 months' supply. Non-prescription drugs should be limited to 5 pieces of each item.
    • Hungary: Import of medicine for personal use is subject to approval of the health ministry. Prescription drugs should be no more than 3 months' supply. Non-prescription drugs should be limited to 5 pieces of each item.
    • New Zealand: Prescription from a local physician must accompany all pacakges. Prescription drugs should be no more than 3 months' supply. Non-prescription drugs should be limited to 5 pieces of each item. Prescription is required.
    • Poland: Import of medicine for personal use is subject to approval of the health ministry. Prescription drugs should be no more than 3 months' supply. Non-prescription drugs should be limited to 5 pieces of each item.
    • Romania: Medicines intended for personal use do not require import permit, provided quantity is limited to one piece of each item. Prescription drugs should be no more than 3 months' supply. Non-prescription drugs should be limited to 5 pieces of each item. Prescription is required.
    • South Africa: Medicines are subject to the approval of the health ministry. Import license is not required id value is less than R 200 (Rand). Prescription drugs should be no more than 3 months' supply. Non-prescription drugs should be limited to 5 pieces of each item.
    • Spain: Import license from local health ministry is required. Prescription drugs should be no more than 3 months' supply. Non-prescription drugs should be limited to 5 pieces of each item. Pharmacists, hospitals and Labs recognized by the state can import medicines in small amounts without obtaining a license.
    • Switzerland: Import of prescription drugs for personal use does not require an import permit or prescription however duties must be paid by recipient (approximately 20% of value). Antibiotics require a prescription which must be attached to the commercial invoice. Prescription drugs should be no more than 3 months' supply. Non-prescription drugs should be limited to 5 pieces of each item. Pharmacists, hospitals and Labs recognized by the state can import medicines in small amounts without obtaining a license.
    • Ukraine: Medicines are prohibited unless a permit from health ministry is obtained before shipment is made. Prescription drugs should be no more than 3 months' supply. Non-prescription drugs should be limited to 5 pieces of each item.
Incorrect Shipping Address
Please make sure that you input a valid shipping address in your order form. We strongly recommend you double check your order information before submitting the order. Any mistake may cause the non-delivery of the product (since the package can't be returned to sender) and will be at the expense of the customer. If after you have placed your order, you notice that the address was specified incorrectly, please contact us as within 12 hours to inform us by email or live chat support.

Missed your delivery
We are not responsible for the order not claimed by a recipient. In this case, notice is left for a mailpiece that cannot be delivered. If the piece is not called for or redelivery is not requested, the piece is returned to the sender after 5 days for EMS and 30 days for Registered Airmail. You need to pay for reshipping cost in case you want us to reship your order.

Packaging
We do not send commercial packaging; only the strips with the tablets will be sent. Please note that if quantity exceeds 400 pills, the order may be split in several packages.

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